Terms and Conditions
Effective date: 13/08/2026
Last updated: 13/08/2026
These Terms & Conditions apply to nutrition services provided by Rachel Butler trading as RB Performance Nutrition( "RB Performance Nutrition", "I", "me", "my" or "the Practitioner") in line with the latest EU personal data regulations (GDPR). We also have a data processor agreement that likewise meets the demands of the GDPR.
By booking a consultation or purchasing a service from RB Performance Nutrition, you agree to these Terms & Conditions.
1. About RB Performance Nutrition
RB Performance Nutrition provides sports and exercise nutrition services, including:
• Online 1:1 sports nutrition consultations (both initial assessment and follow-up sessions)
• Individualized sports nutrition plans and/or resources
• Team and club nutrition support
Services are provided by Rachel Butler, a HCPC Registered Dietitian and Sports & Exercise Nutritionist (SENr).
2. Services
The purpose of the service is to provide individualised nutrition advice based on the information provided by the client and the professional assessment undertaken during the consultation.
Nutrition advice may cover areas including, but not limited to:
• Sports performance and fuelling
• Energy and nutrient intake
• Training and competition nutrition
• Recovery nutrition
• Hydration
• Dietary habits and food choices
• Body composition
• Nutrition during injury rehabilitation
• Supplement considerations
Advice will be tailored to the client's individual circumstances and goals. RB Performance Nutrition does not replace medical diagnosis, treatment or advice from a GP, consultant, physiotherapist, sports physician or other healthcare professional. Where appropriate, the Practitioner may recommend that the client seeks assessment or treatment from another healthcare professional.
3. Client responsibilities
The client is responsible for:
• Providing accurate and complete information relevant to their nutrition assessment and care.
• Informing the Practitioner of relevant medical conditions, injuries, medications, allergies, dietary restrictions and other factors that may affect nutrition advice.
• Informing the Practitioner of any significant changes to their health, training or circumstances.
• Following medical or rehabilitation advice provided by their healthcare team.
• Asking questions if they do not understand any nutrition recommendations.
The quality and appropriateness of nutrition advice may be affected if relevant information is incomplete or inaccurate.
4. Initial consultations
Initial consultations are approximately 60 minutes and the fee is £100. The initial consultation is carried out via video call. Once payment has been received, a video link for the time of booking will be sent via email. Prior to the initial consultation, you will be asked to complete a questionnaire to inform your nutrition plan. This should be emailed back to hello@rbperformancenutrition ideally at least 48 hours prior to the appointment for analysis to get the most out of your consultation.
5. Follow-up consultations
Follow-up consultations may be offered where ongoing support is appropriate. Follow-up consultations last approximately 45 minutes and the fee is £70. Follow-up consultations are carried out via video call. Once payment has been received, a video link for the time of booking will be sent via email. Prior to the follow-up consultation, you may be asked to complete a questionnaire and/or a food and activity diary (at least 4 days including training, rest or competition days as appropriate) to inform your nutrition plan. These should be emailed back to hello@rbperformancenutrition ideally at least 48 hours prior to the appointment for analysis to get the most out of your consultation.
6. Sports nutrition plans
Nutrition plans derived from initial and follow-up consultations are individually prepared for the client and are based on the information available at the time of preparation. Plans should not be shared, reproduced, or distributed to other individuals without permission from RB Performance Nutrition.
7. Team and club services
Team and club nutrition services will be agreed separately with the relevant organisation. The scope, deliverables, fees, timescales, communication arrangements and confidentiality arrangements will be agreed before work begins. Where individual athlete information is collected as part of team or club work, the handling and sharing of that information will be explained separately and will be subject to applicable data protection requirements.
8. Payment
Payment must be made in accordance with the payment instructions provided at the time of booking. Unless otherwise agreed, payment is required before the consultation takes place.The Practitioner reserves the right to decline or postpone a consultation where payment has not been received.
9. Cancellation, refunds and rearrangement
Clients should provide at least 48 hours' notice if they need to cancel or rearrange an appointment. Where sufficient notice is provided, the appointment may be rearranged without additional charge, or clients may be issued a full refund. Where an appointment is cancelled with less than 48 hours' notice, or the client does not attend, RB Performance Nutrition reserves the right to charge the full consultation fee. Exceptions may be considered at the Practitioner’s discretion where there are exceptional circumstances. If, after reviewing the client’s information, the service offered by RB Performance Nutrition is not deemed appropriate, the appointment may be cancelled by the Practitioner. If your appointment is cancelled by RB Performance Nutrition at any time, you will be issued a full refund.
10. Late arrival
If a client arrives late to an online consultation, the appointment will normally finish at the originally agreed time. If the Practitioner is unable to attend the appointment due to unforeseen circumstances, the appointment will be rearranged at no additional charge to the client.
11. Online consultations
Online consultations will be delivered using the agreed online platform. The client is responsible for having an appropriate internet connection and suitable private environment for the consultation. RB Performance Nutrition is not responsible for technical problems arising from the client's equipment, internet connection or circumstances.
12. Confidentiality
Information shared by clients during consultations will be treated confidentially and handled in accordance with applicable professional and data protection requirements. Information may be shared with another healthcare professional where:
• The client has provided appropriate consent; or
• Disclosure is otherwise permitted or required by law or necessary to protect the client or another person.
Further information is provided in the RB Performance Nutrition Privacy Notice.
13. Professional boundaries and communication
The Practitioner will communicate with clients through the contact methods agreed as part of the service. Email and other electronic communication should not be used for urgent medical concerns or emergencies. Clients should contact the appropriate healthcare or emergency service if they require urgent medical attention.
14. Scope and limitations of advice
Nutrition advice is based on the information provided by the client and the professional assessment undertaken at the time of the consultation. RB Performance Nutrition cannot guarantee a particular sporting, health, injury or performance outcome. Clients remain responsible for decisions they make regarding their nutrition, training and healthcare.
15. Referral to other professionals
Where a client's needs fall outside the scope of the service, or where further medical, psychological or other professional assessment is considered appropriate, RB Performance Nutrition may recommend referral to an appropriate healthcare or other professional.
16. Intellectual property
Written nutrition plans, resources and other materials produced specifically for a client remain the intellectual property of RB Performance Nutrition unless otherwise agreed in writing. Materials are provided for the client's personal use and must not be reproduced, commercially distributed or resold without written permission.
17. Complaints
If you are dissatisfied with any aspect of the service, please contact:
Rachel Butler
RB Performance Nutrition
Email: hello@rbperformancenutrition.com
RB Performance Nutrition will aim to acknowledge complaints promptly and work with the client to resolve concerns appropriately.
18. Changes to these Terms & Conditions
These Terms & Conditions may be updated periodically. The version applicable to a client's service will be the version provided or made available at the time of booking.
19. Governing law
These Terms & Conditions are governed by the laws of Scotland, and any disputes will be subject to the applicable courts of Scotland.
20. Acceptance
By booking a service with RB Performance Nutrition, the client confirms that they have read and understood these Terms & Conditions and agree to be bound by them.
RB Performance Nutrition
Rachel Butler
email: hello@rbperformancenutrition.com
website: rbperformancenutrition.com